Shipping policy
At Azhar Lämya, we are committed to delivering your order with care, efficiency, and transparency.
Order Processing
All products are produced and prepared according to the timelines advised before purchase.
As many of our pieces are Pre-order or part of limited production runs, the standard preparation time is 1 to 2 months unless otherwise stated at the time of purchase or order confirmation.
Once your goods are ready, they will be dispatched immediately.
UK Shipping
For all domestic deliveries within the United Kingdom, we use DPD as our shipping partner.
• Delivery timeframe: Next working day after dispatch.
• Signature may be required upon delivery for security purposes.
• Tracking details will be shared once dispatched.
Please note: We are unable to deliver to certain PO Boxes or restricted addresses within the UK.
International Shipping
For all international deliveries outside the United Kingdom, we use DHL as our global shipping partner.
• Delivery timeframe: 2 to 3 working days after dispatch (excluding customs clearance).
• International shipping charges are calculated at 10% of the total invoice value and will be added as a shipping surcharge.
International customers are responsible for any customs duties, import taxes, VAT, or local fees imposed by their destination country.
Please note that certain countries or restricted delivery zones may have shipping limitations.
Order Confirmation & Tracking
Once your order has been dispatched, customers will receive a formal email confirmation containing:
• Order confirmation
• Shipping carrier information
• Tracking number
• Estimated delivery timeframe
Please ensure all shipping and contact information provided at checkout is accurate.
Split Shipments
In some cases, if your order contains multiple items and some are completed earlier than others, we may dispatch available items separately to avoid unnecessary delays.
Customers will be notified in advance if split shipments apply.
Delivery Delays
While we aim to meet all estimated shipping timelines, delays may occur due to circumstances outside our control, including:
• Courier delays
• Customs inspections
• Weather disruptions
• Peak seasons and holidays
• Public holidays in destination countries
During busy periods such as Christmas, or seasonal launches, delivery times may be extended.
We are not responsible for delays caused by third-party carriers.
Risk of Loss & Delivery Responsibility
Responsibility for goods transfers to the customer once delivery has been confirmed by the shipping carrier.
For signed deliveries, proof of signature will be considered proof of successful delivery.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct at checkout.
We are not liable for lost, delayed, or misdelivered parcels caused by incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply for reshipment.
Refused Deliveries
If a customer refuses delivery of an order, any shipping charges, customs fees, duties, or return costs incurred will be deducted from any eligible refund.
Original shipping fees are non-refundable.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, you must contact us within 48 hours of delivery or expected delivery date.
We will investigate the issue directly with the carrier.
Claims made after this period may not be eligible for review.
Returns & Return Shipping
To request a return, customers must contact us at Hello@azharlamya.com
All return requests are subject to internal review and approval.
If approved:
• Return shipping labels will be provided
• All necessary customs and shipping paperwork will be shared
• Items must be returned in original condition, unworn, unused, and with original packaging
Returns sent without prior approval may not be accepted.
Please refer to our separate Returns Policy for full return eligibility and conditions.
Contact Us
For any shipping, delivery, or return enquiries:
Email: Hello@azharlamya.com